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Thread: WHMCS Smarty Error: Unable to load template file 'default/includes/alert.tpl'

  1. #1
    Fli is online now
    Join Date
    Mar 2013

    WHMCS Smarty Error: Unable to load template file 'default/includes/alert.tpl'

    This is the error that appeared in the WHMCS log:

    Smarty Error: Unable to load template file 'default/includes/alert.tpl' in '/home/myusername/public_html/modules/servers/cpanel/templates/overview.tpl'

    Strange is that it is using "/home/myusername/" while my hosting path is: "/home1/myusername/", please in which file i can fix this or what i should search for in files to find the right spot to do editting?

    UPDATE: maybe i found the cause. WHMCS was upgraded and new templates probably needs folder "includes" with certain files. My template was old so i had no "includes" folder in /templates/default", so i copied "includes" folder from /templates/six/ into /templates/default/

  2. #2
    Junior Member radwebhosting's Avatar
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    Jan 2016
    Dallas, TX
    WHMCS updates are often catastrophic events and it is highly recommended to perform manually, as opposed to using the new auto-update capabilities. Manual updates allow for exploration into changelogs, which can help catch these types of issues.
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