Your Ad can be there
+ Post New Thread
Results 1 to 2 of 2

Thread: WHMCS Smarty Error: Unable to load template file 'default/includes/alert.tpl'

  1. #1
    Administrator
    Join Date
    Mar 2013
    Posts
    2,724

    WHMCS Smarty Error: Unable to load template file 'default/includes/alert.tpl'

    This is the error that appeared in the WHMCS log:

    Smarty Error: Unable to load template file 'default/includes/alert.tpl' in '/home/myusername/public_html/modules/servers/cpanel/templates/overview.tpl'


    Strange is that it is using "/home/myusername/" while my hosting path is: "/home1/myusername/", please in which file i can fix this or what i should search for in files to find the right spot to do editting?

    UPDATE: maybe i found the cause. WHMCS was upgraded and new templates probably needs folder "includes" with certain files. My template was old so i had no "includes" folder in /templates/default", so i copied "includes" folder from /templates/six/ into /templates/default/

  2. #2
    Junior Member radwebhosting's Avatar
    Join Date
    Jan 2016
    Location
    Dallas, TX
    Posts
    24
    WHMCS updates are often catastrophic events and it is highly recommended to perform manually, as opposed to using the new auto-update capabilities. Manual updates allow for exploration into changelogs, which can help catch these types of issues.
    Rad Web Hosting - Multiple USA Data Centers - WHM Reseller Hosting
    Dedicated Servers] - Server Colocation - KVM VPS Hosting

+ Post New Thread

Similar Threads

  1. WHMCS smarty - how to do IF language show, else
    By Fli in forum WHMCS (billing system)
    Replies: 1
    Last Post: 05-31-2021, 11:57 AM
  2. Replies: 0
    Last Post: 07-21-2017, 08:17 PM
  3. Replies: 0
    Last Post: 11-03-2014, 01:34 AM
  4. How to change/remove WHMCS default template font
    By Fli in forum WHMCS (billing system)
    Replies: 0
    Last Post: 05-05-2014, 09:37 AM
  5. Replies: 0
    Last Post: 08-30-2013, 02:30 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
 Protected by : ZB BLOCK  &  StopForumSpam