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Thread: Customized Support Solutions and Virtual Assistant Services for your Business

  1. #1
    Senior Member fiberhack's Avatar
    Join Date
    Mar 2014

    Customized Support Solutions and Virtual Assistant Services for your Business

    SupportNinja provides high quality Outsourced Support and Back Office Support solutions for growing startups, midsize and fortune 500 companies. We are headquartered out of Austin, TX and provide outsourcing services through our office in Cebu, Philippines.

    All of our staff members are hand-picked through our optimized HR process. Your staff will work on dedicated machines at anytime you need. Our management team has had over a decade in experience with providing customer support to thousands of businesses around the world.

    Examples of services we provide:
    Customer Support on Phone, Email. Chat
    Content Moderation
    Back-end Office Support
    Virtual Assistant Duties
    Data Research / Scraping

    How does it work?
    We’re a staff leasing service and therefore we do not sell blocks of time for specific services. We maintain a large list of vetted and pre-interviewed candidates on standby. As the leasing agency we provide additional training and a clear structure to ensure that they are filling the role they need to fulfill. We provide weekly updates regarding the staff’s performance based on any performance indicators or other metrics your company has.

    Why choose SupportNinja?

    100% White Label Service (Your customers will think they are your people!)
    In-House Agents with at least 3 years in experience
    No contracts or obligations - downgrade, upgrade or cancel at anytime
    Your team is individually trained around the needs of your customers/product
    Ninja’s are extremely Fluent in English Reading/Writing, Auditory Comprehension Great, Oral Conversation Good)
    Comphrensive Internet, Support and Assistant skills
    24/7 Broadband availability with backup connection and standby generator

    Semi-Dedicated Ninja
    * 160 Hours a month split with 1 other client
    * Communication via Chat, PMS, Helpdesk
    * Starting at $800/month per agent
    * One-time Setup fee of $395 to cover placement and training costs
    Click here to learn more!

    Dedicated Support Ninja
    * 160 Hours a week dedicated personel
    * Communication via Chat, PMS, Helpdesk and your own systems
    * Starting at $1400/month per agent
    * One-time Setup fee of $995 to cover recruitment and training costs
    Click here to learn more!

    Still have questions? Please don't hesitate to call us at 1-800-594-7695 or send us an email. We'll be more than happy to answer any questions and provide a custom quote for your business.

    outsourced support

  2. #2
    Junior Member joshw's Avatar
    Join Date
    May 2020

    Is this useful / helpfull? Yes | No
    Hi Fiberhack,

    Helpful post.

    I've been looking at a few companies that are similar to Support Ninja.

    Could I have your opinion on https://goodbaytech.com/

    Goodbay Tech also does outsourcing for customer service and BPO, What are your thoughts?

    Last edited by joshw; 06-01-2020 at 08:50 PM.

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