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What are their server upgrade protocols? For example, are they able to update and upgrade their servers without downtime? If so, how? During what hours of the day/ night do they make those updates?

What are the renewal terms and fees? Know that if you are a first-time subscriber, you will likely sign up at a discounted rate that the changes when you renew your contract – make sure that you know...

What specifically is included in the plan that you are considering? Sure, you know that it includes X RAM and Y bandwidth – but what does that mean? Make sure that you understand what you’re getting...