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Thread: Webhosting company not replying to support ticket

  1. #1
    Senior Member webc's Avatar
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    Webhosting company not replying to support ticket



    If a webhosting company is not replying to a support ticket for a technical issue, what are the options available to a customer? How to get a response

  2. #2
    Fli
    Fli is offline
    Administrator Fli's Avatar
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    Is this useful / helpfull? Yes | No
    - Try to contact via e-mail or phone.
    - Try to find some public discussion about the host where they are active and try to post there to draw attention
    - Wait and try to work around the issue
    - switch your domain nameservers to a different webhosting

  3. #3
    Junior Member
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    Is this useful / helpfull? Yes | No
    Go with the livechat. Support team will respond quickly through live chat.

  4. #4
    Junior Member deepesh iyer's Avatar
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    Is this useful / helpfull? Yes | No
    Contact through live chat with them.
    Write a review of hosting experience what you faced with them, so they will respond you.

  5. #5
    Junior Member Aeja's Avatar
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    Is this useful / helpfull? Yes | No
    Getting in touch with the company via online chat or phone should be the fastest ways of getting support for your issue.

  6. #6
    Junior Member radwebhosting's Avatar
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    0/1 found it usefull/helpfull Is this useful / helpfull? Yes | No
    Try emailing any addresses you find on the website if ticket system or live chat isn't working properly
    RAD WEB HOSTING - Dallas, Texas Data Center - WHM Reseller Hosting
    Clearance Dedicated Servers - 500Gbps DDoS Protection - KVM VPS Hosting

  7. #7
    Junior Member Kairatech's Avatar
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    you can contact them either with a call or through a live chat. your issue will be resolved soon by contacting the live support rather than raising the support ticket.

  8. #8
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    Is this useful / helpfull? Yes | No
    This is the biggest problem that many users are facing from the provider as a low standard of customer support creates the problem of not only the owner but also for the website. Many best providers in the market provide Chat Services & telephone support too for the ease of their clients. So, if your provider has these services then you can try this and if not then I recommend changing the provider.

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