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Thread: 500 Internal Server Error for shared webhosting

  1. #1
    Senior Member webc's Avatar
    Join Date
    Feb 2014

    500 Internal Server Error for shared webhosting

    I am getting the following error, the hosting company says that other websites on the server are not facing the same problem. Does anyone know how to fix it

    Internal Server Error

    The server encountered an internal error or misconfiguration and was unable to complete your request.

    Please contact the server administrator at [email protected] to inform them of the time this error occurred, and the actions you performed just before this error.

    More information about this error may be available in the server error log.

    Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request.

    The server error logs are as follows
    [Sat Apr 13 01:25:11.487103 2019] [:error] [pid 586915] [client] File does not exist: /home2/kdqzrgam/
    [Sat Apr 13 01:24:05.812330 2019] [:error] [pid 586899] [client] File does not exist: /home2/kdqzrgam/

    Any help to fix the problem will be appreciated

  2. #2
    Junior Member oyoservers's Avatar
    Join Date
    May 2019

    Is this useful / helpfull? Yes | No
    Usually, 500 Internal Server Error is caused by some bad plugins. You need to try by deactivating plugins. At same time error logs shows that wp-login.php does not exist. Check the wp-login.php file manually, if it exists then follow the first step and if it does not exist then you can download it from a wordpress site.
    OYO Servers - Dedicated Servers - Premium Network - 24/7 Techincal Support
    Optimized With Amazing Features. Web Hosting - @OYOServers - sales[at]

  3. #3
    Junior Member Alvinarichard's Avatar
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    Aug 2019

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    I think 500 error mostly generate due to large amount of traffic and for that shared hosting lose his place.

  4. #4
    Member hostitsmart's Avatar
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    Jan 2020
    Texas, USA

    Is this useful / helpfull? Yes | No
    Here are some examples of the most common ones and how to fix them:

    error:directory is writable by others/home/user/public_html/)

    This could be easily fixed by just changing the permissions of the file/directory in question. You can change the permissions by using the File Manager within cPanel, or an FTP client (for example Filezilla). The correct permissions are 755.

    error:file has no execute permission: (/home/user/public_html/)

    In order to fix the issue, you should use your FTP client or the Filemanager within the cPanel and change the permissions of the file in question to 755.

    Permission denied:/home/user/public_html Unable to check htaccess file,ensure it is readable

    The error is caused by incorrect permissions of the .htaccess file. However, such an error message could be invoked if the permissions for the folder are not the correct ones either. Please ensure that both folder and .htaccess files within are set with 755 permissions.

  5. #5
    Junior Member peterbrown's Avatar
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    Nov 2020

    Is this useful / helpfull? Yes | No
    This may occur due to incorrect file permissions given to PHP files. Permission should not be higher that 775.
    Another reason could be if you left file permissions incorrect in CMS.
    Fli likes this.

  6. #6
    Junior Member kumkum's Avatar
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    Apr 2018

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    500 internal server error can be occur due to various reasons like corrupt .htaccess file, plugins, memory limit, etc. You can solve this error by looking internal server error.

    But in your logs, looks like your wp-login.php is not available or its permission is wrong so you have to check this file and its permission. File permission should be 644.

  7. #7
    Junior Member Marinad's Avatar
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    Jul 2019

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    thanks for helping me find a solution to these problems

  8. #8
    Junior Member rys52025202's Avatar
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    Feb 2021

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    have members of this forum helped you? I think this topic is quite serious and you should contact the professionals in this area. maybe your data is at risk and you should protect it. don't worry, I know a professional company that can help you. I used their cloud backup services link and was pleasantly surprised by their professionalism, great experience and knowledge in this field and popularity. they answered all my questions and thanks to them I do not worry about my safety on the Internet

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